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December 13, 2002

Dear DIRECTV Broadband Customer,

We have some difficult news to share. With the dramatic change in the capital markets and the significant shift in the telecom operating environment, DIRECTV Broadband can no longer stand as an independent business.

It is our sincere regret to inform you that DIRECTV Broadband will discontinue operations. DIRECTV Broadband$BCT(B network will be operational for a minimum of 30 days. We are working with our last-mile carriers to determine alternatives for your broadband service.

We know you have many questions. The best way to keep up-to-date is to refer to . We$BCM(Bl keep this site current with the latest information on your account, billing issues and next steps.

If you are a DIRECTV subscriber, your satellite television service will not be disrupted in any way. Please do not call DIRECTV customer service regarding your DIRECTV DSL high-speed Internet service, as they will not be able to help you.

It has been our privilege to serve you.


DIRECTV Broadband Customer Care