Have you had problems returning a damaged iPhone to Rogers Wireless? If so, I’d like to hear about it in the comments. It has been a year since Apple and Rogers Wireless launched the iPhone 3G in Canada. It was that summer, in 2008, I unloaded my...
Even after the stores opened and the customers have packed home with their lawn chairs, the disaster that has been the iPhone’s launch in Canada continues to ring (pardon the pun) in the ears of consumers. I took a spin around Vancouver on my motorcycle (sorry,...
Apparently trying to steal the thunder of customer ire from Rogers Wireless’ ill-considered iPhone launch, Bell and Telus are trying to slip out the back door with an announcement that they’re going to be charging users extra for text messaging. To be...
In a week, when Apple FanBoys are lined up outside the Rogers and Fido stores to purchase their iPhones and get locked into Rogers’ draconian service plan for the next three years, yours truly wil be cooling his heels waiting for a shipment from the UK to arrive...
I have often (as have all of us, I’m under no grand delusions here) suffered at the hands of the ineptitude of large companies. I understand the rhetoric of the executive class when they say things like “expanding our relationships with small...
Ian Andrew Bell has been bending bits into business since 1993. He created Tingle, RosterBot, RingCentral, and other things celebrated and ignominious.
He is also a Hockeyist, Motorcyclist, and Aviation Enthusiast. Follow him on twitter as @ianb or find him on LinkedIN.
