That’s a very typical story for anyone who’s ever been unfortunate enough to call Rogers phone support. They’re all incentivized to get off the call as quickly as possible, none of them know what other departments do what, and it typically takes 4 humans and an hour of hold time to get to someone who can (much less to say wants to) help you.
]]>I decided to call customer service to file my complaint, they apologized and gave me a $50 credit and said they would process my order but they would need to transfer me to the iphone dept to look at all the plans, before she transferred me I asked for confirmation that the iphone had been ordered, she said yes… guess wait I waited another 30 minutes on hold and finally hung up…
I decided to call customer service again to confirm that my phone had been ordered; well I was advised that it had not been ordered. After another 25 minutes I was advised that my phone had been ordered… now the phone was confirmed but it could not be shipped til I confirmed the plan which would mean I would be transferred again to the dreaded iphone dept… I had one option as it seems everyone outside of the iphone dept only knows of the $30 6gb plan, so I decided to forego all my options and purchase that plan… which I was advised would start billing immediately…
To make a long story short my iphone arrived in the mail days ago…
]]>Did anyone really expect better from these guys?
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