https://ianbell.com/2000/03/07/unified-messaging-sucks/ Ian Bell's opinions are his own and do not necessarily reflect the opinions of Ian Bell Tue, 25 Oct 2011 17:42:28 +0000 hourly 1 https://wordpress.org/?v=6.7.2 https://ianbell.com/2000/03/07/unified-messaging-sucks/comment-page-1/#comment-1960 Tue, 25 Oct 2011 17:42:28 +0000 https://ianbell.com/2000/03/07/unified-messaging-sucks/#comment-1960 One box sucks. It gave my customer busy and fast busy upon dialing. So I call their tech support and put on hold for 20 minutes, then the issue went away and they said they didn’t see the problem and will “monitor” it for 30 minutes. I don’t know if any commercial grade computer system will survive by “monitoring” only when there is a problem. The purpose of monitoring is knowing the problem before your customers call you, right? Onebox One Box sucks!

]]> https://ianbell.com/2000/03/07/unified-messaging-sucks/comment-page-1/#comment-813 Thu, 12 Mar 2009 22:57:06 +0000 https://ianbell.com/2000/03/07/unified-messaging-sucks/#comment-813 yes, One Box sucks. Their service itself is unreliable, and their customer service seem only interested in telling you that their service does work, and the problems you are experiencing are not possible.

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